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Onwards Norfolk

Training for the hospitality & leisure sector.

We're currently helping to manage and deliver Onwards Norfolk: a collaboration between Norwich BID, King’s Lynn BID and Great Yarmouth Town Centre Partnership, to provide free training and upskilling for businesses across Norfolk.

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From January 2022, we have been working in partnership with Norfolk’s Business Improvement Districts to deliver a variety of training programmes for those working – or seeking work – in the hospitality and leisure sector.

These will enable over 500 people from within Norwich, King’s Lynn and Great Yarmouth to develop the skills, experience and knowledge needed to develop their careers or start careers in the hospitality industry.

Whether you are looking to upskill, retrain or gain the qualifications needed to change your career path – our doors are open to you. Please scroll down to find the free courses that we are running. You can access as many of them as you want and need to. Many of them are certified training courses meaning that you get recognised qualifications.

In-person Courses

Introduction to First Aid

This 1-day Emergency first aid at work course is suitable for people aged 16+ who might need to provide first aid to someone who is injured or becomes ill while at work.

📅 28th November

⏰ 9:00 - 17:00

📍King's Lynn

Fire Marshall Training

The course is structured to provide all staff with a basic understanding of fire safety, fire extinguishers and fire fighting equipment, evacuation and the duties of a Fire Marshal.

📅 29th November

⏰ 9:00 - 13:00

📍Great Yarmouth

Online Courses

Age Verification

This course will provide staff with the key knowledge and understanding of issues surrounding age verification, identification and how to comply with the law. It will also equip participants with information on creating an effective age verification policy.

📍Online

Emergency First Aid

Emergency First Aid provides users with the knowledge and understanding to significantly reduce assessment times when an accident has occurred, allowing treatment to be given at the earliest possible time.

📍Online

Food Safety: Manufacturing

This course will provide employees with a greater understanding of safe food handling and the importance of food hygiene. Level 1 training will equip attendees with basic food hygiene knowledge, enabling them to produce safe food.

📍Online

Health & Safety: Food

Attendees will get an understanding of workplace health & safety, including their responsibilities when to protect themselves and others from hazards. This includes identifying hazards and enacting control measures to safeguard staff and customers.

📍Online

Allergens Awareness

This course is designed to give all staff who handle food knowledge of allergies and intolerances, helping to keep customers safe. Attendees will learn how to identify the main allergens, comply with food allergen laws, and reduce contamination.

📍Online

Equality & Diversity

Equality and Diversity Inclusion training (EDI) will provide staff with an understanding of the different forms of discrimination, harassment, and victimisation that can occur in the workplace, both amongst staff and customers.

📍Online

Food Safety Level 2

This course will provide employees with an understanding of safe food handling and the importance of food hygiene. Level 2 will give attendees the relevant knowledge pertaining to the hazards and controls associated with food preparation and storage.

📍Online

Health & Safety Level 2

Attendees will get an understanding of workplace health & safety, including their responsibilities when to protect themselves and others from hazards. This includes identifying hazards and enacting control measures to safeguard staff and customers.

📍Online

COSHH

This course is aimed at those handling potentially hazardous substances in the workplace, and helps to identify substances that are harmful to health and how to apply the appropriate controls needed to prevent or reduce exposure to them.

📍Online

Fire Safety Awareness

This training is designed to provide participants with an in-depth understanding of The Fire Safety Order 2005 and The Health and Safety at Work Act 1974. They will also obtain the knowledge to implement emergency procedures.

📍Online

Guest Excellence

This training will provide staff with both the knowledge and skills needed to better serve customers, and improve the value and satisfaction they derive from and contribute to the business.

📍Online

Personal Licence Training

This course will provide attendees with a Level 1 Award for Personal Licence Holders (ALPS). It will equip attendees with a clear understanding of the law and regulation frameworks. This course includes an assessment at the end of the course.

📍Online